WCL Equipment Holdings (Pty)Ltd T/A Vape Café, hereafter referred to just as Vape Café, is an online vape store supplying vape products to our customers for online purchase.
Any person who orders any products from this website must be at least 18 years of age and agree to the following terms and conditions:
Delivery policy
Subject to availability and receipt of payment, requests will be processed within 2 days, and delivery confirmed by way of email, and a courier tracking reference will be provided.
Export restriction:
The products on this website are only available for delivery in South Africa.
Return and Refunds policy
The provision of products by Vape Café is subject to stock availability. In cases where a product is out of stock Vape Café will refund the client in full within 7 days. Orders canceled by customers will attract a 10% administration fee.
Payment options accepted
Payment may be made via Visa, MasterCard, Diners Club, or American Express Cards or by bank transfer into the WCL Equipment holdings T/A Vape Café bank account, the details of which will be provided on request.
Card acquiring and security
Card transactions will be acquired for Vape Café via YOCO (Pty) Ltd which is the approved payment gateway for all South African Acquiring Banks. No card details are stored on the Vape Café website. Users may go to www.paygate.co.za to view their security certificate and security policy. Customer details will be stored by Vape Café separately from card details which are entered by the client on DPO YOCO’s secure site.
Responsibility
Vape Café takes responsibility for all aspects relating to the transaction including the sale of products sold on this website, customer service and support, dispute resolution, and delivery of goods.
Variation
Vape Café may, in its sole discretion, change this agreement or any part thereof at any time without notice.
Company information
This website is run by WCL Equipment Holdings (Pty)Ltd based in South Africa and trading as Vape Café and with registration number: 2002/007490/07 and VAT number 4100205717. Director: Russel Gillwald
Vape Africa contact details
Physical Address & postal address:
15 Earl Street
Hout Bay 7806
Cape Town
Telephone number: 082 551 5880
Email: info@vapeafe.co.za
Returns Policy
- The returns policy applies to customers who have purchased a product or products through the Vape Café website or any Vape Café retail outlets that carry our products or our own retail stores.
- The returns policy forms an integral part of the Vape Café Terms and Conditions.
Subject to the provisions of the Consumer Protection Act, 68 of 2008 (hereafter referred to as “CPA”) and/or any other applicable law, all item(s) sold to the Customer shall be regarded as having been sold as is, without warranty against latent defects. - The Customer shall be entitled to return items purchased to Vape Café, where the customer is legally entitled to do so under the provisions of the CPA.
- If a refund has been authorised and processed, kindly allow up to 7 working days for the money to reflect in your bank account.
- Where the goods have already been delivered to you, you will be liable for the direct cost of returning the goods to us (which cost shall include the courier cost and a handling fee of up to 10%).
- Certain items, including e-liquids, coils, and rebuilding supplies (but not limited to), are excluded as they are described as “goods intended for everyday consumption” or ‘consumable items”.
- In order to initiate a return, subject to any offsets of costs in terms of point 5 above, please follow the process below:
7.1 Within 7 days of receiving the item provide Vape Café with your written notice of cancellation via e-mail to info@vapecafe.co.za
7.2 After confirmation from Vape Café you may initiate the return of the items to Vape Café at your own cost. Vape Café can arrange for the return of the items, in which case the cost of the return freight, together with a possible handling fee, shall be deducted from the refund of the purchase price of the item(s). Note that item(s) must be returned to Vape Café premises directly and must be securely packaged. The package must also include details of the customer and original order particulars.
7.3 Please ensure that the item(s) returned are new and unused, in their original packaging with all accessories, undamaged, and in a saleable condition.
7.4 Vape Café reserves the right to refuse to accept the return of item(s) if any of the conditions which are set out in 7.2 and 7.3 above are not followed.
- The right to return item(s) in terms of the CPA:
8.1 In terms of the CPA, all item(s) sold to consumers shall carry a 6-month warranty against defects.
8.2 Accordingly, in the event that item(s) which are sold to customers (termed “Consumers” in the CPA) is found to be defective within 6 months from the date of delivery of the item(s) to the customer, the customer shall be entitled to return the item(s) to Vape Café and to demand the repair of the item(s) or the replacement of the item(s) or a refund on the condition that:
8.2.1 The customer informs Vape Café via email to info@vapecafe.co.za, as soon as possible after the customer becomes aware of the defect, but within 6 months after delivery/collection of the item(s).
8.2.2 The customer returns, at his/her own expense, the item(s) to Vape Café within the 6-month warranty period together with all accessories that were sold with the defective item;
8.2.3 Vape Café may inspect and/or test the item(s) so as to confirm the defect. Inspection may determine that:
8.2.3.1 The item(s) are indeed defective in which case Vape Café shall refund the customer the delivery charges incurred for the return of the item(s) to Vape Café, and refund/repair/replace the item as per the customer’s preference.
8.2.3.2 If the item(s) are found not to be defective the customer will be notified of this finding and informed of the associated cost of return.
8.3 The following shall not be regarded as “defects” in the item(s):
8.3.1 Faults resulting from normal wear and tear; including cosmetic damage;
8.3.2 damage arising from negligence, user abuse, or incorrect usage of the item(s);
8.3.3 damage arising from electrical surges;
8.3.4 damage arising from a failure to adequately care for the item(s);
8.3.5 damage arising from unauthorized alterations to the item(s); and
8.3.6 where the specifications of the item(s), although accurately described on the website and generally fit for its intended purpose, do not suit you.
8.3.7 damage to mechanical connections after 90 days of the date of purchase;
8.3.8 damage to electrical connections (USB ports etc) after 14 days from date of purchase as these items are susceptible to damage from static electricity discharge and charging adapters which do not comply with applicable standards and are beyond Vape Café’s control.
8.3.9 damage of any kind resulting from falls.
8.4.1 damage resulting from e-liquid or liquids of any kind.
8.4.2 Damage resulting from incorrect operation including but not limited to; incorrect coil installation, using counterfeit batteries, and using clone products in conjunction with your product.
8.4.3 opening the device instantly voids the warranty.
8.4.4 damage resulting from improper battery orientation.
8.4.5 Any and all damages resulting from the use of an aftermarket rebuildable tank of any kind on a device that has been sold in kit form with a sub-ohm tank.
- Incorrect Goods delivered
9.1 The onus rests on the customer to ensure that the item(s) ordered are appropriate for their intended use and/or purpose.
9.2 In the event that incorrect item(s) are delivered to the customer, the customer should notify Vape Café via e-mail to info@vapecafe.co.za of the error. The customer must not remove the item(s) from their packaging or use the item(s) in any way.
9.3 Vape Café shall arrange for the collection of the incorrectly supplied item(s) from the customer and shall deliver the correct item(s) (as initially ordered by the customer) to the customer as soon as possible.
9.4 Vape Café shall not be held liable for any damages of any nature whatsoever, due to late or delayed deliveries of the item(s) ordered by the customer.
10. Goods damaged on delivery
Should item(s) be damaged or missing any parts or accessories at the time of delivery/collection, the customer must please notify Vape Café within 2 days of such delivery/collection. Vape Café will arrange to collect the item(s) from the customer at no charge, where the item(s) was originally ordered for delivery. Once Vape Café has inspected the item(s) and is able to validate the damage, Vape Café will replace the item(s) as soon as possible or refund the customer account with the full purchase price of the item(s) including shipping, where applicable.